Practice Policy

  • All patients 17 years and younger must be accompanied by a parent or legal guardian during the entire dental procedure.
  • For safety reasons only 1 adult may join a patient in the treatment areas! Children not receiving treatment MUST remain in the waiting room with a responsible adult or alternative arrangements should be made. Our staff are unable to watch your children as they are not trained to do so and are required to attend to other patients.
  • Mobile phones, texting and music devices are not permitted in all treatment areas. Please ensure all devices are turned off.
  • If you are unable to keep your scheduled appointment, you MUST notify us at least 24 hours in advance to avoid a “Fail to attend” fee. This fee can range from $40 to $80 for each patient that has a scheduled appointment! Exceptions may be made in the event of an emergency or extenuating circumstances.

Payment Policy

It is the policy of this practice that all treatments should be paid for on the day of the treatment. Child Dental Benefits Schedule treatments are bulk billed directly, making it easy for you to use these vouchers. The Child Dental Benefits Schedule is the only treatment bulk billed. All other treatments are payable on the day and you are responsible for claiming back your rebate from your Health fund if applicable.

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